1. Overview
As the publisher of this site, Jungheinrich AG knows how important it is to you that your personal data is handled confidentially. We would, therefore, like to assure you that we comply with all the statutory requirements for data privacy and data security. In the following, we will provide you with detailed information on the nature, scope and purpose for which personal data is used within our online offering and the websites associated therewith.
This data protection declaration supplements the respective provisions of the General Terms and Conditions.
2. Controller
Controller in the sense of privacy law is Jungheinrich AG, Friedrich-Ebert-Damm 129, 22047 Hamburg, Germany.
Please address all questions regarding the processing of your personal data as well as requests to exercise your rights to our Data Protection Officer:
(Group) Data Protection Officer
Friedrich-Ebert-Damm 129
22047 Hamburg
Germany
DPO@jungheinrich.com
3. Information on data processing
3.1 Fundamentals of data processing
We process personal data only in compliance with the relevant data protection regulations. This means that the data will only be processed if legally permitted to do so, i.e. if the data processing is required by law, if the user has given his consent or if data processing is carried out on the basis of our legitimate interests within the meaning of Art. 6 (1) lit. f GDPR.
We use the data you provide to fulfill, process and, if necessary, reverse your order.
Furthermore, your data can be passed on to the shipping company commissioned with the delivery if this is necessary for the delivery of the goods.
3.2 Accessing our website
When you access our website, the browser used for this on your end device automatically sends information to the server for our website/application, which is temporarily stored in a log file. We have no influence over this. The following information is also recorded without your input and is stored until it is automatically deleted:
The IP address of the Internet-enabled device making the request
The date and time of access
The name and URL of the file accessed
The website/application used to gain access (referrer URL)
The browser you used and where applicable the operating system of your Internet-enabled computer and the name of your access provider.
The legal basis for processing the IP address is art. 6 para. 1 (f) of the GDPR. Our legitimate interest arises from the following purposes for data collection. Remember that the data collected does not give us any direct indication of your identity and we do not draw any conclusions in this regard. We use the IP address of your end device and the data listed above for the following purposes:
To ensure that a smooth connection is established
To ensure that our website provides a good, consistent user experience
To assess system security and stability
Tracking in case of a cyberattack
Please also note our cookie information when using the website which is explained in further detail in sections about cookies.
3.3 Use of our service
Our service allows the user to send an inquiry or order to Jungheinrich. The user can compose his order independently by forming shopping baskets within the portal. The portal also offers the possibility of searching Jungheinrich's product catalogs agreed with the customer and configuring them as required. In order to use our service and to enable the processing of such services, you must register as a user. The following personal data is processed as part of user registration and for the creation of service requests:
User access data;
Company name(s) and address(es);
First and last name of the user;
Telephone number, e-mail and customer number(s);
Language setting of the device used.
We process and use the personal data collected from you exclusively for the fulfilment of your order request. Data processing for the above-mentioned purposes is carried out in order to perform the contract on the use of the product (cf. Art. 6(1) sentence 1 lit. b) GDPR).
3.4
Getting in touch
When you
get in touch with us (via a contact form or via email), the user details
provided are used to process the request. The user details may be stored in our
Customer Relationship Management systems ("CRM system") or comparable
request set-up to enable us to provide a tailored service. We use the CRM
system to process user data only in accordance with our privacy policy and to
comply with EU data privacy.
4. Use of cookies
4.1
General Information
We use
cookies or other storage technologies (local storage, session storage) of your
browser on our website if you give us your consent (cf. Art. 6(1) sentence 1
GDPR), we have a legitimate interest (cf. Art. 6(1) sentence 1 GDPR) or it is
technically necessary. These are small text files that are sent from the
product to the device that you use (PC, tablet etc.) and stored in the memory
of your browser. The purpose of these cookies is, for example, to identify a
user as an authorised user for the duration of his use of the product. Without
this temporary "intermediate storage", entries already made in some
applications would have to be made over and over again. A cookie contains only
the data that a server issues and/ or that the user enters on request (e.g.
structure, domain information, path, expiry date, cookie name and value). A
cookie cannot spy out a hard disk. This does not mean that we are immediately
informed of your identity. The use of cookies makes the use of our shop more
pleasant for you. We use so-called session cookies to recognize that you have
already visited individual pages on our website. These are automatically
deleted after leaving our site. In addition, we also use temporary cookies for
the purpose of user-friendliness, which are stored on your end device for a
certain period of time. If you visit our site to use our services again, it
will automatically be recognized that you have already been with us and what
inputs and settings you have introduced so that you do not have to enter them
again.
In detail,
the cookies mentioned in the following overview are set when using the product.
These are, on the one hand, so-called first-party cookies, which we ourselves
use, and, on the other hand, third party cookies which are set by third parties
to achieve certain purposes. If you do not want cookies to be stored on your
computer, you can deactivate the corresponding option in the system settings of
your browser. Cookies that have already been saved can be deleted in the
browser's system settings. However, please note that deactivating cookies may
restrict the use of the product.
To give you
an overview of the cookies in use and to facilitate your consent or non-consent
to the usage of cookies, we are using the tool ‚Cookie Bot‘. At the beginning
of your visit to our website, this tool will ask your consent.
On the
other hand, we use cookies to statistically record the use of our website and
to evaluate it for the purpose of optimizing our offer for you and to display
information specially tailored to you. These cookies enable us to automatically
recognize when you visit our site again that you have already been with us.
These cookies are automatically deleted after a defined period of time. Most
browsers accept cookies automatically.
However, you can
configure your browser in such a way that no cookies are stored on your
computer or that a message always appears before a new cookie is created.
However, the complete deactivation of cookies may mean that you cannot use all
the functions of our website. The storage period of the cookies depends on
their purpose and is not the same for everyone. The respective storage period
of the cookies used can be found here:
Name | Provider | Purpose | Expiry | Type |
www-rfm-shop-jungheinrich-com | www.rfm-shop.jungheinrich.com | Allows interaction with the online shop | 30 Minutes | HTTP Cookie |
5.1 YouTube
On the basis of our legitimate interests (i.e. interest in analysis, optimisation and economical running of our online offering as defined in art. 6 para. 1 (f) of the GDPR), functions of the YouTube service are embedded into the Jungheinrich AG website in order to display and play back videos. These functions are provided by YouTube, LLC 901 Cherry Ave. San Bruno, CA 94066 USA. You can find further information in the YouTube data privacy regulations.
Here, an advanced data privacy mode is used whereby, according to information from the provider, user information is stored only when video playback is initiated. If you start to play back an embedded YouTube video, YouTube uses cookies to gather information on user behaviour. According to information provided by YouTube, this is used, among other things, to create video statistics, to improve user friendliness and to prevent misuse. Regardless of whether the embedded video is played back or not, every time the Jungheinrich AG website is accessed a connection to the Google "DoubleClick" network is established, which can trigger further data processing beyond the influence of Jungheinrich AG.
Users can find further details on how YouTube uses cookies in the YouTube data privacy declaration at: http://www.youtube.com/t/privacy_at_youtube.
6. Transmission of data to third parties
We cooperate with third parties who take over certain technical tasks in the provision of the product on our behalf.
As far as we involve external service providers, it always happens in accordance with the legal provisions and the regulations of the current privacy policy. Recipients of the data are obliged to use them only for the defined purposes. In the event of data being transferred to a recipient outside the Jungheinrich Group in a third country outside the European Union/EEA, the recipient guarantees an equivalent level of data protection in accordance with Art. 44 ff. GDPR. Exceptions are states whose data protection level has been recognized as appropriate by the EU Commission pursuant to Art. 45 GDPR.
Our service provider Microsoft carries out the access control and login. Only the data required for this purpose (e.g. access data) is transmitted to the service provider.
Microsoft Enterprise Service
Microsoft Corporation
One Microsoft Way
Redmond
Washington 98052, USA
Data privacy representative for the European Economic Area and Switzerland:
Microsoft Ireland Operations, Ltd.
One Microsoft Place
South County Business Park
Leopardstown
Dublin 18, D18 P521, Ireland
Only the data required for this purpose (e.g. access data) are transmitted to the service provider.
7. Your rights
7.1 Overview
As well as the right to withdraw consent, you also – if so provided by statutory requirements – have the following additional rights:
Right to be informed of the personal data we have stored about you in accordance with art. 15 of the GDPR
Right to correction of incorrect or incomplete data in accordance with art. 16 of the GDPR
Right to have the data about you stored by us deleted in accordance with art. 17 of the GDPR, unless legal or contractual retention periods or other statutory obligations/rights to further storage need to be met
Right to restrict the processing of your data in accordance with art. 18 of the GDPR
Right to data transferability in accordance with art. 20 of the GDPR
Right to complain to the Information Commissioners Office. You can apply to the supervisory body for your usual place of residence or place of work or for our company headquarters.
We implement technical and organisational security measures in accordance with the state of the art to ensure that the requirements of European and national privacy law are observed and to protect the data processed by us against accidental or intentional manipulation, loss, destruction or against access by unauthorised persons. In particular, all communication in connection with the visit and use of the product, which takes place via the browser, is encrypted using the TLS procedure.
We also use appropriate technical and organizational security measures to protect your personal data stored by us against manipulation, partial or complete loss and against unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.
9. Duration of the storage of your personal data
The links contained in our service may refer to other Jungheinrich AG websites. The Privacy Policy provided for this purpose and shown on the corresponding web pages apply expressly. The same applies to possible links to websites of third parties.
We will update this Privacy Policy if necessary for legal or factual reasons. Please keep yourself regularly informed about the current status of the Privacy Policy.
January 2025